The Moderator Role of Gender and Mediating Role of Hope in the
Performance of Healthcare Workers During the COVID-19 Pandemic
Abstract
Aims: This study aimed to examine the relationship between
resilience and hope levels of healthcare workers who have experienced
the COVID-19 pandemic, the effects of resilience and gender on
individual performance, the effects of hope levels on individual
performance, and determined whether hope mediated the effect of
resilience on individual performance. Design: This was a
descriptive cross-sectional study Methods: The Psychological
resilience, hopes, and individual performance of health workers
affiliated with the Istanbul Provincial Health Directorate were obtained
from online questionnaires completed by participants between April 2021
and August 2021. A hierarchical regression analysis, mediation analysis,
and moderation analysis were performed on 412 healthcare workers to test
the hypotheses. Results: There was a significant relationship
between resilience and hope levels among healthcare professionals. In
addition, healthcare professionals’ psychological resilience and hope
levels significantly affected their performance. The indirect effect of
healthcare professionals’ psychological resilience levels on their
individual performance through hope was not significant.
Conclusion: The findings show that employees with high hope and
resilience are more likely to recover from stressful situations and
display better individual performance. Impact: This study
offers both a practical and theoretical perspective on the effects of
hope and resilience on employee performance, as psychological capital
that can help all health managers and employees, especially during
crisis periods such as the COVID-19 pandemic. The hope and resilience of
the employees who use their personal resources as a buffer to cope with
the difficult work routine of the employees also increase; thus,
difficult work means more resources in the management and, as a result,
improves performance. Patient or Public Contribution: No
patient or public contribution.