5 KEY POINTSIn an outbreak, early healthcare personnel segregation should be considered to ensure that the provision of essential services may continue if a single team is quarantinedEstablishing a sustainable PPE usage guideline for healthcare workers early in the outbreak is of paramount importanceDesign and simulation of work processes for emergency airway creation should be considered in every otolaryngology department dealing with the COVID-19 outbreakScreening and postponement of non-urgent patient follow-ups frees up manpower and resourcesThe use of videoconferencing aids in restoring essential department activities and telemedicine may be a useful tool to explore in otolaryngology clinicsWord count: 1494