Table 5 shows the sub-sample estimation results for patient satisfaction
as the dependent variable. It shows similar results to the analysis on
the quality of care. Physical resources, human resources, and community
minority share are statistically significant for both subgroups in
predicting patient satisfaction. However, the results of the human
resource variables suggest that the roles of doctors and nurses would
differ for each group. The number of doctors per bed significantly
predicts patient satisfaction without patient engagement.
In contrast, the number of nurses plays a significant role in improving
hospital satisfaction through patient engagement. For hospitals with
patient input, adding a nurse per bed would increase the odds of having
a better satisfaction score by about 165%. The overall findings from
the sub-sample analysis indicate that hospital resources are essential
in improving hospital performance regardless of whether the hospital has
patient engagement. However, the roles of doctors and nurses show
consistent differences across the groups, implying that each human
resource would play a different role depending on patient engagement.
Table 5. Sub-sample Results – Patient Satisfaction