Table 5 shows the sub-sample estimation results for patient satisfaction as the dependent variable. It shows similar results to the analysis on the quality of care. Physical resources, human resources, and community minority share are statistically significant for both subgroups in predicting patient satisfaction. However, the results of the human resource variables suggest that the roles of doctors and nurses would differ for each group. The number of doctors per bed significantly predicts patient satisfaction without patient engagement.
In contrast, the number of nurses plays a significant role in improving hospital satisfaction through patient engagement. For hospitals with patient input, adding a nurse per bed would increase the odds of having a better satisfaction score by about 165%. The overall findings from the sub-sample analysis indicate that hospital resources are essential in improving hospital performance regardless of whether the hospital has patient engagement. However, the roles of doctors and nurses show consistent differences across the groups, implying that each human resource would play a different role depending on patient engagement.
Table 5. Sub-sample Results – Patient Satisfaction