Construction of Remote Patient Perceived Value Satisfaction Model with
Online Medical Service for Specialties Based on ACSIM and TAM
Abstract
With the development of medical treatment partnership and “internet +
medical service” in China, this study proposes a remote patient
perceived value satisfaction model (RPPVSM) with online medical service
for specialties from the perspective of patient perceived value. Taking
Shanghai Pulmonary Hospital Specialist Alliance (SPHSA) as the research
subject, RPPVSM was constructed based on ACSI and TAM. Structural
Equation Modeling (SEM) was modified to have a better degree of fitness
and validation outcomes of the hypothesis as follows: Perceived ease of
use has a significantly positive impact on perceived value with
coefficient being 0.248; perceived usefulness has a significantly
positive impact on the satisfaction with coefficient being 0.577;
perceived value has a significantly positive impact on satisfaction with
coefficient being 0.163. Perceived synergy has a significantly positive
impact on perceived value with coefficient of 0.547; perceived ease of
use will have a significantly positive impact on satisfaction through
the perceived value variable with coefficient of mediation being 0.094;
perceived synergy has a significant impact on satisfaction through
perceived value with mediation coefficient being 0.196. The results
suggest that the inclusion of the patient’s perception value index in
the medical information platform is conducive to the construction of
RPPVSM.