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Using Design Thinking to Break Social Barriers: an Experience Report with Former Inmates
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  • Edna Dias Canedo,
  • Emille Catarine Rodrigues Cançado,
  • Alana Paula Barbosa Mota,
  • Ian Nery Bandeira,
  • Pedro Henrique Teixeira Costa,
  • Fernanda Lima,
  • Luis Amaral,
  • Rodrigo Bonifácio
Edna Dias Canedo
Universidade de Brasilia

Corresponding Author:[email protected]

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Emille Catarine Rodrigues Cançado
Universidade de Brasilia
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Alana Paula Barbosa Mota
Universidade de Brasilia
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Ian Nery Bandeira
Universidade de Brasilia
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Pedro Henrique Teixeira Costa
Universidade de Brasilia
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Fernanda Lima
Universidade de Brasilia
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Luis Amaral
Universidade de Brasilia
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Rodrigo Bonifácio
Universidade de Brasilia
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Abstract

Context/motivation: Design Thinking techniques have been widely used in software requirements elicitation to understand the necessities of stakeholders and end-users. However, there is a lack of evidence of their effectiveness when applied to vulnerable populations. Question/problem: What are the implications of using Design Thinking techniques to elicit requirements in a community of former inmates - and what would be the benefits of and challenges in this deployment? Principal ideas/results: In this paper, we report our experience of using Design Thinking for Requirements Elicitation of a mobile application, customized for the former inmates of the Brazilian Prison System and their families. Research methods: We applied techniques such as Brainstorming, Stakeholder Mapping, Personas Creation, Rapid Ethnography, and Interviews to obtain relevant data and create several prototypes. Contribution: These techniques contribute to the development of an uncommon application that aims to help the reintegration process of former inmates into society. Our results validate the initial hypothesis that such techniques, when applied to a sensitive context, assist product development that meets the end-users needs by creating a higher-quality product. Limitations: The main limitation of the research was the lack of access to low-literacy end-users and former inmates without previous experience using mobile devices.
03 Jan 2023Submitted to Journal of Software: Evolution and Process
08 Jan 2023Submission Checks Completed
08 Jan 2023Assigned to Editor
09 Jan 2023Reviewer(s) Assigned
26 Feb 2023Review(s) Completed, Editorial Evaluation Pending
27 Feb 2023Editorial Decision: Revise Major
05 Nov 20231st Revision Received
15 Nov 2023Submission Checks Completed
15 Nov 2023Assigned to Editor
17 Nov 2023Reviewer(s) Assigned