The following questions and answers are adapted from the session “When Publishers Aren’t Getting It Done,” part of the Association of American University Presses annual meeting. Moderator: Neil Christensen, Director, Digital Business Development, University of California Press Panelists: Martin Paul Eve, Senior Lecturer in Literature, Technology and Publishing, Birkbeck College, University of London and Open Library of Humanities; Joshua Nicholson, The Winnower; Lenny Teytelman, Protocols.io; Stacy Konkiel, Altmetric