This study examines the difficulties with digital accessibility that people who are functionally illiterate or semiliterate in the plumbing and electrical services sector experience, and it suggests a user-centered approach to improve digital inclusion. The goal of the project is to create a personalized web interface that can be used by people with low reading levels to interact with digital devices. The platform attempts to empower service providers and consumers alike by utilizing proactive instruction, graphic iconography, and text written in the local language. High levels of user satisfaction were found during usability testing and feedback gathering, demonstrating the value of customized design techniques in meeting a range of user demands. The study emphasizes the value of user-centric techniques for socioeconomic empowerment, which adds insights to the field of inclusive interface design. The platform is optimized in response to user feedback and its technical implementations. This might have an impact on digital inclusion in a variety of sectors and geographical areas. In the end, the study emphasizes how accessible interfaces that cater to users with different literacy levels may help technology promote inclusion and equality in the world of internet and technology.