Abstract
The present study explores therapists’ experiences with integrating
client feedback systems into clinical practice and identifies factors
influencing resistance or acceptance of this tool. Utilizing a
qualitative design, 14 therapists from private clinics in Madrid were
interviewed using semi-structured questions. Thematic analysis revealed
six major themes: general difficulties, patient profiles, potential
improvements, feedback regarding the therapeutic alliance,
underutilization of feedback tools, and emotional responses elicited in
therapists. Logistical, personal, and emotional barriers were
identified, including the perceived disruption of therapy flow, fears of
damaging the therapeutic relationship, and therapists’ discomfort with
self-assessment. Despite recognizing feedback’s utility for enhancing
therapeutic outcomes, therapists reported ambivalence and inconsistent
implementation. The findings underscore the need for improved training,
greater awareness of feedback benefits, and strategies to address
therapists’ emotional and logistical concerns. Addressing these barriers
can foster more effective feedback integration to strengthen therapeutic
alliance and optimize client outcomes.