Dr. Dennis Ankomah - 21DOCS Test Area

Dr. Dennis Ankomah

Product Manager

Dr. Ankomah holds a Doctor of Philosophy (Ph.D.) in Artificial Intelligence from Radford College, an MBA from Radford University’s Davis College of Business and Economics, and a Bachelor’s in Business Management. His doctoral research, Evaluating the Impact of AI-Powered Chatbots on User Experience, examines how AI-driven systems enhance user engagement, satisfaction, and operational efficiency. His work provides actionable insights into optimizing chatbot design, bridging the gap between AI automation and human-centered interaction. Dr. Ankomah’s research contributes to advancing AI-driven digital experiences and user-centered design methodologies.

Globally

Public Documents 1

Evaluating the Impact of AI-Powered Chatbots on User Experience

Dr. Dennis Ankomah

January 21, 2025

This study explores the impact of AI-driven chatbots on user experience in digital environments, examining how chatbots enhance customer engagement, satisfaction, and operational efficiency. The research highlights both the advantages and challenges associated with chatbot implementation, providing key recommendations for optimizing chatbot design to improve user interactions.